At Moreton Place Beauty & Wellbeing, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or use our services.

1. Who we are

We are Just Therapies Ltd, trading as Moreton Place Beauty (“we”, “us”, “our”), and we are the data controller responsible for your personal data.

Contact details:
Email: info@moretonplace.co.uk
Phone: 02078211020
Address: 40 Moreton St, SW1V 2PB, London, United Kingdom

We are registered in the United Kingdom and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What information we collect

We may collect and process the following personal data:

• Name and contact details (phone number, email address, address where applicable)

• Appointment and booking information

• Treatment history and consultation records

• Medical information relevant to treatments (e.g. allergies, contraindications)

• Photographs and/or videos (where consent is given)

• Marketing preferences and communication history

3. How we collect your data

We collect personal data when you:

• Book an appointment (online, phone, in person, or via third-party platforms)

• Complete a consultation form

• Contact us directly

• Interact with our website or booking systems

• Provide consent for photography or marketing

4. How we use your data

We use your personal data to:

• Provide safe and appropriate treatments

• Manage bookings and appointments

• Maintain accurate client records

• Communicate with you about your appointments

• Send marketing communications (only where you have opted in)

• Comply with legal, insurance, and regulatory obligations

5. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to provide the services you have booked

• Legal obligation – for health, safety, and record-keeping requirements

• Legitimate interests – to manage and improve our business operations

• Consent – for marketing communications and the use of photographs/videos

6. Sharing your data

We do not sell your personal data.

We may share your data with trusted third parties where necessary, including:

• Booking system providers such as Fresha and Treatwell

• Payment processors

• IT and software service providers

• Regulatory bodies or law enforcement where required by law

When we use Fresha or Treatwell to manage bookings, they act as data processors on our behalf. Where you interact directly with these platforms (for example via their marketplace or app), they may act as independent data controllers for that specific interaction. Please refer to their privacy policies for further information.

7. Data storage and security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Your data is stored securely and access is limited to authorised personnel only.

8. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and insurance requirements.

Typically, client records are kept for up to 7 years after your last appointment, unless a shorter or longer retention period is required by law or insurance providers.

9. Your rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Withdraw consent at any time (e.g. marketing or photography)

• Object to or restrict certain types of processing

• Request data portability (in certain circumstances)

To exercise any of these rights, please contact us using the details above.

10. Marketing

We will only send you marketing communications if you have actively opted in. You can withdraw your consent or unsubscribe at any time.

11. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner's Office

12. Updates to this privacy notice

We may update this privacy notice from time to time. The latest version will always be available on our website.